What if I want to return my order?
- In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item shipped etc), kindly inform Customer Service at firstname.lastname@example.org before returning the item. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and packing slip.
- Please provide the return parcel tracking number for all items.
- Customers would have to bear the postage fees for shipping item(s) back to us during the return process. NIHONskin will bear the postage fees if the wrong item(s) was shipped.
- Please allow 14 working days for this process to be completed.
- For more information, kindly email to email@example.com
- Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
- Please allow 7 working days for your inquiry to be processed.
- To make the process run smoother and faster, do email or DM us through Instagram on your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
- Please allow a minimum of 14 working days from the date we receive your return package.
- You can contact our customer service at 03-5523 0377 or email your inquiry to email@example.com
- Our customer service will contact you during working days and hours.