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RETURN POLICY

What if I want to return my order?

  • In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item shipped etc), kindly inform Customer Service at info@nihonskin.com before returning the item. Otherwise, your request will not be processed. 
    • Product return request must be made within 7 working days from date received.
    • Damaged items must be returned together with their original box and packing slip.
  • Please provide the return parcel tracking number for all items.
What about postage charges?
  • Customers would have to bear the postage fees for shipping item(s) back to us during the return process. NIHONskin will bear the postage fees if the wrong item(s) was shipped. 
  • Please allow 14 working days for this process to be completed.
  • For more information, kindly email to info@nihonskin.com
How can I return my purchase?
  • Kindly email your inquiry to info@nihonskin.com with the subject “Return Item”. We will assist you as soon as possible.
  • Please allow 7 working days for your inquiry to be processed.
  • To make the process run smoother and faster, do email or DM us through Instagram on your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
  • Please allow a minimum of 14 working days from the date we receive your return package.
I need more information about this. Who do I contact?
  • You can contact our customer service at 03-5523 0377 or email your inquiry to info@nihonskin.com
  • Our customer service will contact you during working days and hours.