FAQ

Product Enquiry

How to use NIHON?

You can learn more from this picture below:

My NIHON cream won't come out

  • You need to prime your airless pump bottles. 
  • Watch the video below for full step by step guide.

 

Can pregnant ladies & breastfeeding mothers use NIHON?

  • There is no study showing that topical retinol cannot be used for pregnant ladies. Only the oral retinoic acid is not recommended for pregnant ladies. However, as a precaution, we do not recommend pregnant ladies to apply topical retinol like Brightening Face Creme and Triple Action Serum.
  • It is recommended for pregnant ladies to continue applying NIHON Night Repair Creme, NIHON Brightening Body Creme, and NIHON Soothing Facial Cleanser. 
  • All of our products are safe to be used by breastfeeding mothers.

How long can NIHON products last?

  • It depends on your frequency and amount of usage.
  • It is estimated that the travel size can last between 7 to 10 days, and the regular size can last up to 2 to 3 months.

Is NIHON Halal?

  • Our products are do not have Halal Certification for now.
  • All of our products do not contain any animal-based ingredients.
  • Our products are registered and approved by the Ministry of Health, Malaysia (KKM). They are also formulated by dermatologists and safe to be used.

Are there any side effects after applying NIHON?

  • There is no side effect under normal conditions of use.
  • Depending on skin sensitivities, you may experience redness or itchiness. If you are aware of skin sensitivities, please do consider doing a skin patch test prior to using the product.
  • Should you experience severe redness, itchiness, or burning sensation, stop using this product and consult your dermatologist. Discontinue usage if you are sensitive to any ingredients on the label. Please DM us on Instagram or Facebook, or WhatsApp us at +6017 708 8373 if you have any concerns.

Order & Payment

How to buy NIHON

You can also refer to the steps in this video below:

 

Payment Method

We accept the following payment methods while you shop online with us:

1. Credit / Debit Card (Visa and Mastercard)

    • Credit Card & Debit Card payment is available for all Malaysian and international cards (except cards from the USA, Canada, Brazil, Costa Rica, Argentina & Australia)
    • We accept all VISA and Mastercard Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure)

 

2. Internet Banking

    • Internet banking for all local Malaysia banks is available
    • You can choose from the list of banks available on the FPX option. You will be redirected to the Online Banking login page of your selected bank to complete your transaction

 

3. e-Wallet (Boost, Grab Pay, Shopee Pay & Touch N Go)

    • Digital e-wallet payment is available, such as Boost, Grab Pay, Shopee Pay & Touch N Go
    • You can select your preferred e-wallets payments. You will be redirected to the platform of your e-wallet of choice to complete your payment

 

4. Hoolah

    • 3 months interest-free installments are available with either debit or credit cards from local Malaysia banks
    • Pay 1/3 of the price upfront upon checkout with Hoolah. We will deliver your order upon receiving your 1st The 2nd and 3rd installment payments will be automatically deducted from your debit or credit cards with no interest.

Shipping & Delivery

Malaysia Shipping & Delivery

  • Kindly ensure your shipping address is accurate, as we do not allow amendments after your order number is generated.
  • We try our best to prepare your orders and send them out as soon as we can. We pack and ship orders every Monday, Wednesday, and Friday (10 am to 4 pm) excluding public holidays.
  • Shipping duration varies depending on the location: 
         
 
  • Kindly expect a slight delay in delivery during peak periods. Please bear with us due to the large volume of orders, transactions, and availability issues 
  • Kindly note that we use third-party courier services to perform deliveries. NIHON skin does not represent courier companies. As much as we hope your orders arrive on time, parcels can suffer delays beyond our control. Please be rest assured that we will take the necessary actions to ensure that your parcels can be delivered to you as soon as possible.
  • Upon delivery confirmation, you would receive an email and/or SMS from Easyparcel with a tracking link of your parcel. If the tracking link is not working, you can contact us at support@nihonskin.com for your tracking number.
  • You can track your parcels directly at the third party courier website or directly here 

Global Delivery

  • We deliver globally to many different countries worldwide including Singapore, Brunei, Taiwan, United Kingdom, Germany, Egypt, Saudi Arabia, Japan, etc.
  • Brunei & Singapore - kindly proceed with the purchase directly on our website. 
  • Other countries - Please provide us your full address and product to purchase. We will calculate the shipping fee and assist you in the purchasing process. Please be advised that taxation is dependent on your country of residence and additional taxes may apply.
  • Please contact us at support@nihonskin@gmail.com or WhatsApp 0177088373 if you have difficulty with the shipping/delivery address and we will guide you through.

Stock Availability

  • In the unfortunate event that we do experience a product stock shortage, and we are not able to deliver your order, we will try out best to deliver within 7 working days. If the delays are significant, we will contact you through email and social media announcements. If the delay is more than 7 working days, you can request a cancellation of your order through support@nihonskin.com and you will be refunded accordingly
  • If free gift is out of stock, we may ship as partial without a gift. A gift will be provided while stocks last. Announcements will be made on our social media account

Refer a Friend

Give RM10, Get RM10

  • For every friend that uses their RM10 voucher, you will get RM10 as well
  • RM10 voucher is for purchases with a minimum order of RM120 and above.

 

Customer Enquiry

Customer Hotline

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Return & Exchange

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